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Sempozyum: 6th Internatıonal Computer and Instructıonal Technologies Symposium
How Usable Do to The Web sites of Universities in Turkey?
Erhan ŞENGEL
Uludağ University
Bildiri Özeti:
Anahtar Sözcükler:


Sempozyum: 6th Internatıonal Computer and Instructıonal Technologies Symposium
How Usable Do to The Web sites of Universities in Turkey?
Erhan ŞENGEL
Uludağ University
Abstract :

We are now in technology, communication and knowledge age. Human being nowadays prefers Internet, especially WWW to obtain information. Companies, government off ices and universities built web sites to inform other about their activities and information. These sites are being used by users with diff erent knowledge levels about computer use. Therefore, these web pages should be usable to use them eff iciently (Ateş & Karacan, 2009). Krug (2006) indicated that when one looks at a Web page, it should not make him/her think, it should be self-evident. Kutluca, Aydın, & Baki (2009) stated that structure, design and navigation of the web sites of the faculties of education were not constant.

 Researchers have investigated the factors might aff ect the usability of the electronic government (e-government) web sites. Akıncı and Çağıltay (2004), for example, studied the usability issues found in six e-government web sites. They indicated that most commonly experienced problem areas in six e-government web sites were found to be menu design, link titles, content design on the main page, non-functional search boxes and inactive links.

Aim of this study is to investigate usability issue of universities web sites in Turkey with respect to elements of Krug’s trunk test.

 Methods of usability testing can be categorized into model/metrics based, inquiry, inspection and testing. In usability model/metrics based techniques, usability evaluators obtain information about system by using different models and/or metrics (Zaphiris & Kurniawan, 2007). In this study, web sites of universities were randomly selected by 21 students who took HCI course in 2011fall semester, examined through the Krug’s trunk test Krug (2006) that investigated whether pages contains: site identity, page name, divisions, navigations, here indicators and search.

Based on the evaluation results, it is found that most of the universities work includes site identity, navigation. Although most of them do not have search button, or the position of it was not appropriate. In addition to that, almost all have a navigation division. But, expressions used in navigation have been selected incorrectly. It is observed that some of them do not use here indicators like tabs, breadcrumbs and color diff erences in navigation menu.

To summarize, the results from this research found that the web sites of universities in Turkey are rated relatively low in terms of Krug’s trunk test. Results from this research found that although design guideline is part of the usability issues, having a high rating in these design does not imply that a website is also rated high in usability (Ma & Zaphiris, 2003).

It is observed that the design of pages in diff erent departments and divisions are diff erent for some universities. This sometimes creates confl icts for users while tacking pages. In order to avoid this, some guidelines about how to design web pages for universities should be established and announced in their site.

Keywords : human computer interaction, usability, krug’s trunk test
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